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    Sandvik Coromant delivers ultimate customer service with Dynamics 365

    Sandvik Coromant, the Swedish tool manufacturer, embarked on its Dynamics 365 journey by piloting Dynamics 365 Sales in the United States. As the company grew, its service team recognized that functions, data and processes weren't adequately standardized across regions, and relying on multiple applications for daily operations was no longer feasible. Read this customer story to discover how Dynamics 365 delivered consistent, loyalty-building, and revenue-enhancing customer service across all touchpoints to Sandvik Coromant. Reach out to to begin your transformation today.

    Sandvik Coromant delivers ultimate customer service with Dynamics 365 published by RCITMS

    RCITMS is Minority and Veteran Owned Cloud and Managed Services provider. Managed Service providers have become a commodity recently, but RCITMS takes pride in providing a total customer solution separating ourselves from other competitors.

    IT Managed Services

    We perform up/down device monitoring, asset management for in-scope monitored devices, and escalation for your IT. ​​You perform all day-to-day management of services.

    We co-manage with you, acting as an extension to your IT team to assist with issues. ​Our Network Operations Center (NOC) does infrastructure monitoring, alerting, first attempt at resolution through our standard deployed tools’ functionality, and escalation to your IT or Tier-1 escalations to your Internet Service Provider(s).

    Thoroughly Understand Your Business Strategically Plan Your IT based on our mutual understanding.
    Provide Proactive Support and Management That Prevents Issues.
    React Quickly and Effectively When Issues Do Arise.
    Delivering 100% satisfaction-guaranteed results or keep working until we get it right.

    These centralized services provide proactive monitoring, and maintenance of your entire IT environment. Remote management and alerting allows us to keep your business humming along. In fact, we hope we are so transparent on your organization that you forget that we are even there.

    We perform monitoring and alert escalations and other managed services activities such as break/fix, maintenance patching, and performance/capacity tuning. Services also include asset, incident, change, problem, knowledge, and major incident management.

    IT Managed Services