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    Microsoft named a Leader in 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service

    In this blog article you will discover one of the major reasons Gartner® has recognized Microsoft as a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) for the fifth straight year. Read the blog for an in-depth discussion of Teams Premium's several built-in and automated AI capabilities, specific to Teams, that work together with Copilot for Microsoft 365 in Teams, to harness the power of AI to optimize your employees' collaboration and meeting experience. Ready to put these capabilities to work for your Teams? RCITMS can help you get started on the road to intelligent productivity.

    Microsoft named a Leader in 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service published by RCITMS

    RCITMS is Minority and Veteran Owned Cloud and Managed Services provider. Managed Service providers have become a commodity recently, but RCITMS takes pride in providing a total customer solution separating ourselves from other competitors.

    IT Managed Services

    We perform up/down device monitoring, asset management for in-scope monitored devices, and escalation for your IT. ​​You perform all day-to-day management of services.

    We co-manage with you, acting as an extension to your IT team to assist with issues. ​Our Network Operations Center (NOC) does infrastructure monitoring, alerting, first attempt at resolution through our standard deployed tools’ functionality, and escalation to your IT or Tier-1 escalations to your Internet Service Provider(s).

    Thoroughly Understand Your Business Strategically Plan Your IT based on our mutual understanding.
    Provide Proactive Support and Management That Prevents Issues.
    React Quickly and Effectively When Issues Do Arise.
    Delivering 100% satisfaction-guaranteed results or keep working until we get it right.

    These centralized services provide proactive monitoring, and maintenance of your entire IT environment. Remote management and alerting allows us to keep your business humming along. In fact, we hope we are so transparent on your organization that you forget that we are even there.

    We perform monitoring and alert escalations and other managed services activities such as break/fix, maintenance patching, and performance/capacity tuning. Services also include asset, incident, change, problem, knowledge, and major incident management.

    IT Managed Services