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Reinventing Microsoft's Employee Experience for a Hybrid World

Explore Microsoft's transformative journey to a secure and empowering hybrid work environment. Get lessons learned by the tech leader when it transformed employee experience and made strategic investments in technologies like Microsoft Viva, Teams, Azure Digital Twins and the Power Platform to foster innovation and collaboration among employees working remotely and in-office. Read the case study for tips on how to apply these lessons to your organization's hybrid work strategy.

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Reinventing Microsoft's Employee Experience for a Hybrid World published by RCITMS

RCITMS is Minority and Veteran Owned Cloud and Managed Services provider. Managed Service providers have become a commodity recently, but RCITMS takes pride in providing a total customer solution separating ourselves from other competitors.

IT Managed Services

We perform up/down device monitoring, asset management for in-scope monitored devices, and escalation for your IT. ​​You perform all day-to-day management of services.

We co-manage with you, acting as an extension to your IT team to assist with issues. ​Our Network Operations Center (NOC) does infrastructure monitoring, alerting, first attempt at resolution through our standard deployed tools’ functionality, and escalation to your IT or Tier-1 escalations to your Internet Service Provider(s).

Thoroughly Understand Your Business Strategically Plan Your IT based on our mutual understanding.
Provide Proactive Support and Management That Prevents Issues.
React Quickly and Effectively When Issues Do Arise.
Delivering 100% satisfaction-guaranteed results or keep working until we get it right.

These centralized services provide proactive monitoring, and maintenance of your entire IT environment. Remote management and alerting allows us to keep your business humming along. In fact, we hope we are so transparent on your organization that you forget that we are even there.

We perform monitoring and alert escalations and other managed services activities such as break/fix, maintenance patching, and performance/capacity tuning. Services also include asset, incident, change, problem, knowledge, and major incident management.

IT Managed Services