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Zurich Insurance Group gives its business units a modern, flexible customer engagement solution with Microsoft Dynamics 365

When Zurich Insurance Group faced a challenge familiar to many: Optimizing customer engagement across business units. With Microsoft Dynamics 365, the insurance provider has been able to address the challenge by transforming engagement — a move that had resulted in more personalized customer experiences and an incredible 40% boost in lead quality. Zurich Insurance Group shares lessons learned in this customer success story. Get the story, here.

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Zurich Insurance Group gives its business units a modern, flexible customer engagement solution with Microsoft Dynamics 365 published by RCITMS

RCITMS is Minority and Veteran Owned Cloud and Managed Services provider. Managed Service providers have become a commodity recently, but RCITMS takes pride in providing a total customer solution separating ourselves from other competitors.

IT Managed Services

We perform up/down device monitoring, asset management for in-scope monitored devices, and escalation for your IT. ​​You perform all day-to-day management of services.

We co-manage with you, acting as an extension to your IT team to assist with issues. ​Our Network Operations Center (NOC) does infrastructure monitoring, alerting, first attempt at resolution through our standard deployed tools’ functionality, and escalation to your IT or Tier-1 escalations to your Internet Service Provider(s).

Thoroughly Understand Your Business Strategically Plan Your IT based on our mutual understanding.
Provide Proactive Support and Management That Prevents Issues.
React Quickly and Effectively When Issues Do Arise.
Delivering 100% satisfaction-guaranteed results or keep working until we get it right.

These centralized services provide proactive monitoring, and maintenance of your entire IT environment. Remote management and alerting allows us to keep your business humming along. In fact, we hope we are so transparent on your organization that you forget that we are even there.

We perform monitoring and alert escalations and other managed services activities such as break/fix, maintenance patching, and performance/capacity tuning. Services also include asset, incident, change, problem, knowledge, and major incident management.

IT Managed Services