Unibake uses Dynamics 365 to power productivity and growth for global bakeries | Microsoft Customer Stories
In a global industry where efficiency and consistency are everything, Lantmännen Unibake faced the challenge of connecting complex operations across markets. This customer story shows how the company adopted Microsoft Dynamics 365 to centralize financial data, improve visibility, and empower employees to make timely, data-driven decisions. Read the story to see how modern ERP is helping Unibake improve productivity and drive international growth, and contact RCITMS to discuss how Dynamics 365 can transform your business.
What challenges did Unibake face with its IT systems?
Unibake faced challenges with fragmented IT systems that made it difficult to optimize planning, manage supply chains, and support business growth in a dynamic 24/7 industry. Their older on-premises systems, including Microsoft Dynamics AX 2012, hindered efficiency and growth.
How has Dynamics 365 improved Unibake's operations?
Dynamics 365 has streamlined operations by providing a standardized, template-based solution that enhances delivery scheduling, optimizes productivity, and supports better supply chain planning. This has allowed Unibake to manage large volumes of orders effectively and maintain consistent service quality.
What future plans does Unibake have for Dynamics 365?
Unibake plans to implement Dynamics 365 in multiple bakeries in Finland over the next year, aiming for up to three go-lives annually. They intend to continue building momentum with the platform to support their growth and operational needs.

Unibake uses Dynamics 365 to power productivity and growth for global bakeries | Microsoft Customer Stories
published by RCITMS
RCITMS is Minority and Veteran Owned Cloud and Managed Services provider. Managed Service providers have become a commodity recently, but RCITMS takes pride in providing a total customer solution separating ourselves from other competitors.
IT Managed Services
We perform up/down device monitoring, asset management for in-scope monitored devices, and escalation for your IT. You perform all day-to-day management of services.
We co-manage with you, acting as an extension to your IT team to assist with issues. Our Network Operations Center (NOC) does infrastructure monitoring, alerting, first attempt at resolution through our standard deployed tools’ functionality, and escalation to your IT or Tier-1 escalations to your Internet Service Provider(s).
Thoroughly Understand Your Business Strategically Plan Your IT based on our mutual understanding.
Provide Proactive Support and Management That Prevents Issues.
React Quickly and Effectively When Issues Do Arise.
Delivering 100% satisfaction-guaranteed results or keep working until we get it right.
These centralized services provide proactive monitoring, and maintenance of your entire IT environment. Remote management and alerting allows us to keep your business humming along. In fact, we hope we are so transparent on your organization that you forget that we are even there.
We perform monitoring and alert escalations and other managed services activities such as break/fix, maintenance patching, and performance/capacity tuning. Services also include asset, incident, change, problem, knowledge, and major incident management.
IT Managed Services
- Remote Management and Monitoring
- On-site Support
- Patch Management
- Data Protection
- Network Security